Things I come across that make me wonder, laugh, enjoy, think and experience life in general

 

Customer experience will be become a new management discipline, says Forrester analyst

smarterplanet:

ibmsocialbiz:

Companies in nearly every industry disappoint their customers, especially when customers cross channels. Many cusomer experience initiatives don’t realize their potential because neither employees nor partners have a complete picture of what the customer experience  (CX) actually entails or the dynamics that go into creating it. They need a new approach: one that considers the influence of every employee and external partner on every customer interaction. 

We anticipate that organizations will move to break away from their tunnel vision to embrace the concept of the “customer experience ecosystem,” which Forrester defines as “the complex set of relationships among a company’s employees, partners, and customers that determines the quality of all customer interactions.” We foresee that CX designers will have a broad mandate. They will plan and organize complex systems of people, products, interfaces, services, and spaces. Defining customer-journey maps is critical in linking the moments of truth affecting customers’ experiences to specific activities that the organization and/or its partners undertake.

Via forrester.com



Interesting concept - one I should consider for my company I suppose!

Social Data Startup Gnip Goes Deeper Into Twitter’s Past, Offers Full Archive Of Public Tweets

courtenaybird:

Gnip is announcing a new product today that provides access to the full database of public tweets from the beginning of time — or rather, the beginning of Twitter. 

…The new product, called Historical PowerTrack for Twitter, has been in testing with customers including Esri, Brandwatch, PayPal, Brandwatch, Waggener Edstrom, Network Insights, Union Metrics. Moody says this data opens up a number of new use cases. For one thing, financial firms are developing trading algorithms that incorporate Twitter data, and they can now test those algorithms on data from the past — in other words, if they think they can use social network activity to predict of stock market activity, they now have a giant database for seeing whether that’s true. Moody says there are also academic researchers looking at the impact of Twitter activity on the Arab Spring. 

“We fundamentally believe that social data is going to be in every application. We’re only at 1 percent of the journey.”

(via TechCrunch)

Funny… Just days ago I reblogged a post stating that recording history about impact of social media on historical events runs into problems, because the “older” a tweet is, the bigger the chance that a link that is part of that tweet doesn’t work anymore… I wonder how that relates to this post.

poptech:

The Science of Procrastination - And How To Manage It (by AsapSCIENCE)

(via Brainpickings)

Nice clip! Well made, sounds feasible too…

jasonramsey:

Taken with Instagram

Some pretty cool features for sure! I love the “do not disturb”… Very well implemented.

jasonramsey:

Taken with Instagram

Some pretty cool features for sure! I love the “do not disturb”… Very well implemented.

poptech:

ROBOTBOAT MARK VI

Each robotboat is fully autonomous, needs no fuel, and will bring to bear myriad sensors at remote points on the surface of oceans, lakes, and rivers.  

Here’s why the Robotboat is the best way yet to generate information about the world’s oceans:

  • More data = better ocean management
  • Fully automatic = cheap to acquire data
  • Fast = station-keep in high seas; get to points of interest quickly
  • Durable = collect longitudinal data; self-righting
  • Each boat = millions upon millions of datapoints

Looks like some nice projects…

heyitsnoah:
Digital history is going missing …
(via History, As Recorded on Twitter, Is Vanishing From The Web, Say Computer Scientists - Technology Review)


This is really interesting… Never thought of this, but from personal experience I know that links from older tweets or facebook posts not always work anymore. The way we’re using social media these days recording history gets another dimension…

heyitsnoah:

Digital history is going missing …

(via History, As Recorded on Twitter, Is Vanishing From The Web, Say Computer Scientists - Technology Review)

This is really interesting… Never thought of this, but from personal experience I know that links from older tweets or facebook posts not always work anymore. The way we’re using social media these days recording history gets another dimension…

chels:

First light for the Dark Energy Camera brings us this gorgeous image of the barred spiral galaxy NGC 1365, which sits 60 million light years away from Earth. This shot was taken from atop Paranal Mountain in the Atacama desert of Chile with the 570-megapixel camera.
Over a year ago, I did a story on the making of this incredible camera, which was assembled at Fermilab and put together to shed light on the mystery of dark energy. The thing is huge; standing under it made me feel miniature. The lens of the camera is the size of a phone booth and the apparatus that holds it to the telescope looks like one of those crazy circular carnival rides that you strap your arms and legs into so you can swing around chaotically.
We don’t really know what dark energy is, but we know it’s accelerating the expansion of the universe and that it makes up about 75% of the content of the cosmos. It’s one of my favorite things to think about, and I can’t wait to see what revelations about this mysterious force come from the work at the Dark Energy Survey. Congrats to the whole team who made this happen!

That’s a pretty picture for sure… Of something 60 million lightyears away!?

chels:

First light for the Dark Energy Camera brings us this gorgeous image of the barred spiral galaxy NGC 1365, which sits 60 million light years away from Earth. This shot was taken from atop Paranal Mountain in the Atacama desert of Chile with the 570-megapixel camera.

Over a year ago, I did a story on the making of this incredible camera, which was assembled at Fermilab and put together to shed light on the mystery of dark energy. The thing is huge; standing under it made me feel miniature. The lens of the camera is the size of a phone booth and the apparatus that holds it to the telescope looks like one of those crazy circular carnival rides that you strap your arms and legs into so you can swing around chaotically.

We don’t really know what dark energy is, but we know it’s accelerating the expansion of the universe and that it makes up about 75% of the content of the cosmos. It’s one of my favorite things to think about, and I can’t wait to see what revelations about this mysterious force come from the work at the Dark Energy Survey. Congrats to the whole team who made this happen!

That’s a pretty picture for sure… Of something 60 million lightyears away!?

Apple's Stock Price Breaks Through $700, Sets New All-Time Records for Price and Market Cap

parislemon:

The stock will open tomorrow well above $700 (it’s $702 right now in after-hours). The market cap is at $655 billion — it’s now nearly $400 billion ahead of Microsoft.

It was only May 26, 2010 that Microsoft was still ahead in that regard. Since then, Microsoft has gained around $35 billion in value. Apple has gained $430 billion.

Incredible…

artjonak:

There are no words! A Father and Mother kissing their dying little girl Goodbye. If you are wondering why all the medic people are bowing: in less than an hour, two small children in the next room are able to live thanks to the little girl’s kidney and liver.
Source: http://www.cy8cy.com/she-may-have-died-but-she-lives-on/

Wow. Just wow. Nothing but respect for these parents.

artjonak:

There are no words! A Father and Mother kissing their dying little girl Goodbye. If you are wondering why all the medic people are bowing: in less than an hour, two small children in the next room are able to live thanks to the little girl’s kidney and liver.

Source: http://www.cy8cy.com/she-may-have-died-but-she-lives-on/

Wow. Just wow. Nothing but respect for these parents.

iPhone 5 Pre-Orders Top Two Million in First 24 Hours

parislemon:

Apple:

Apple today announced pre-orders of its iPhone® 5 topped two million in just 24 hours, more than double the previous record of one million held by iPhone 4S. Demand for iPhone 5 exceeds the initial supply and while the majority of pre-orders will be delivered to customers on September 21, many are scheduled to be delivered in October.

Insert “disappointment” joke here.

That surprises me… Double the old record!? Is that because of the features of the 5, have people been postponing buying a new phone till this release, or is something else going on here?